Our mobile-first approach is at the crux of everything we do. Keep easy ordering right in your guests’ pockets with a custom branded app powered by Lunchbox. Guests can order food, earn and spend loyalty points, receive offers, and manage their accounts – all with the tap of a finger.

The best web and mobile web ordering platform in the business. Over 62% of consumers prefer ordering on mobile web over desktop. Lunchbox ordering has been engineered with the attention to mobile web that does not exist in today’s market.

Lunchbox creates a beautiful, branded ordering experience that extends your restaurants' in-store experience to their physical locations. Compared to competitor products, the level of attributes available to be customized far exceeds what is available in-market and is the reason why customers choose Lunchbox.

Order Throttling allows restaurant chains to limit the amount of orders it will be able to accept in a specified amount of time to reduce strain during peak times. This feature allows restaurant chains to set a rule on the maximum dollar-amount of orders they can effectively fulfill within an allotted time frame. When an order is placed that surpasses Order Throttling rules, the order will be pushed back to the next available time—decreasing stress on the restaurant chain kitchen and helping set customer expectations in a timely manner.

Lunchbox consolidates all orders across all platforms–yes, first and third party marketplace orders–and sends them directly to the POS. From there, you can make real-time menu edits, update lead and order throttle times, specify delivery zones, and 86 items in real time.

Lunchbox provides over 40 data points and attributes on each individual guest order. These data points can then be used to create granular customer segments to re-market and create higher converting, repeat, just plain happier guests. All marketing campaigns are attributable back to guest orders at an individual guest level.

Lunchbox helps drive first party orders to save commissions and grow LTV through ownership of the order data. Lunchbox allows enterprise technology teams to consolidate their tech stack and leverage a single taxonomy across all platforms to eliminate data silos and manual reconciliation.

Lunchbox enables you to build a beautiful ordering system like Chipotle or Sweetgreen at a fraction of the cost without having to develop in-house infrastructure with dedicated engineering resources.

Guests are used to third party marketplaces and value quick checkout. We’ve taken industry-leading insights to build a streamlined experience that makes ordering as easy as possible.

Your restaurant isn’t cookie cutter, so why would your online ordering be? Lunchbox online ordering features your colors, your imagery, your food and your voice — so your digital restaurant has the same personality as the physical one.

Order throttling is critical to avoid locations having a backlog of orders and helps prevent a poor customer service experience when picking up food, such as: orders not ready, long lines and/or no parking. Order Throttling can also be implemented by restaurant chains that have employment and service challenges (regardless of restaurant size): if a location is unable to handle a specific amount of orders at peak business times, Order Throttling rules prevent stress on both the restaurant and subsequently its customers.

Yes. Group online ordering allows multiple people to easily order food together under the umbrella of a single order. A user creates an order, sends an invite for others to join and sets a cut-off time. Each participant can choose their own food items and even pay their bill. At the specified cut-off time, the order is automatically marked as final. The order is captured for payment and submitted to the restaurant to begin food preparation. Your restaurants benefit from an increased reach to larger groups, cultivation of repeat business, and maintenance of loyal customers.

The Lunchbox nutritional calculator is designed to evaluate information as customers navigate through the menu. The calculator adds items, calculates values like total calories and fat content, and displays them to the customer—allowing them to make a more informed decision. In addition, ingredients in menu items can be evaluated for possible allergic reactions.

Our easy-to-use House Account feature allows you to manage accounts, run reports, bill invoices, and handle funds for each customer. Increase sales by extending credit to your most loyal customers with a click of a button. We’ve simplified account management in this feature so that promoting large orders is a breeze and businesses are attracted to order more often—resulting in an increased profit margin for you

An online ordering system is the best way to let your customers order from you without needing to physically be in-store. Your customers now have the expectation that they should be able to order takeout from your restaurant online via a webpage or mobile app. If your restaurant doesn’t offer this, then you run the risk of losing a customer to another that does.

Restaurants use Lunchbox to create beautifully designed ordering apps and websites to send their online orders directly to their POS. Lunchbox then provides the ability to re-market to these guests via email, push notifications, or sms.

Lunchbox consolidates orders from your app, site, as well as orders from third party marketplaces like Doordash and UberEats. Lunchbox brings all of your orders straight into your POS to let you be more efficient and focus on delivering a great guest experience.

Lunchbox offers two types of online ordering systems: Lunchbox 2.0 and Lunchbox SMB. Lunchbox SMB is built for 1-2 location restaurants who are looking to start taking online orders. Lunchbox 2.0 is the complete enterprise suite of ordering, marketing, and loyalty products for modern restaurants.

Lunchbox aggregates orders through all touchpoints with your guests: web, app, kiosk, and third party marketplace apps.

Yes. Customers are automatically assigned available pickup slots for their orders, and the restaurant is notified when the customer arrives to pick up their food order, along with the slot to drop the order in. The slots can be any designated and labeled areas on shelves or tables, and different slots and slot labels can be configured in Lunchbox to match a particular store’s setup. This feature provides the functionality of a cubby/locker system, without the associated expense, is available for restaurants to use immediately and is also integrated with the POS.

The guest places order on any device; mobile phone, native app or desktop computer The guest arrives at location and based on restaurants settings, selects curbside check-in and enters information (parking slot number, make/model/color), Lunchbox creates a unique customer identification alert, then notifies the POS by either printing a ticket, displaying a message on the kitchen monitor or by using both methods. The order is then brought to the customer’s vehicle. This convenient check-in opportunity streamlines the process so that the customer does not have to call the restaurant upon arrival.

Lunchbox connects everyone and everything with deeper business intelligence. Lunchbox provides a white label online food ordering system that delivers the data you need—and systems to deliver clarity to your bottom line. Reports include and are not limited to: Orders by store, state, or region, Performance insights for both corporate and store teams, catering orders versus regular orders, pickup versus delivery, order totals, item sales, and discount sales

Yes. Lunchbox provides comprehensive delivery management that lets you set the rules. For operations that provide delivery service to their customers, Lunchbox provides native delivery support with driver management and routing. There are three ways we define delivery, which can be used individually, or in conjunction with one another: Delivery map with map rules, Radius rules, and Zone rules. Any delivery fee you may charge is fully adjustable, both by dollar amount and percentage, and all rules you assign can have an adjustment.

Your restaurant sets a rule based on the customer’s address being within a given radius of your location, and for all customers outside of that radius the rule requires that the minimum order amount be $15, with an additional $2 delivery charge added to the total. Lunchbox lets you easily set an exception to this rule, so that if you can waive the delivery fee for customers outside the radius established in your rule if they meet a certain requirement, such as different order total threshold. Best of all, there is no limit to how many rules and exceptions you can set, and they can vary across all your chain’s locations.

The call center module provides a database that allows you to store customer information, such as addresses, phone numbers, past orders, credit card information, etc. to increase the ease of online ordering. The system also provides the ability to add new customers to the database, or look up past customers to access account information. You can also easily pre-order, edit an order, or cancel an order for call-in customers.