Fast online ordering that lets your brand shine.

Increase your online orders and make it easy for your guests to get exactly what they want over and over again. Whenever, wherever.


What is Order Throttling?

Order throttling is critical to avoid locations having a backlog of orders and helps prevent a poor customer service experience when picking up food, such as: orders not ready, long lines and/or no parking. Order Throttling can also be implemented by restaurant chains that have employment and service challenges (regardless of restaurant size): if a location is unable to handle a specific amount of orders at peak business times, Order Throttling rules prevent stress on both the restaurant and subsequently its customers.

Does Lunchbox offer group ordering?

Yes. Group online ordering allows multiple people to easily order food together under the umbrella of a single order. A user creates an order, sends an invite for others to join and sets a cut-off time. Each participant can choose their own food items and even pay their bill. At the specified cut-off time, the order is automatically marked as final. The order is captured for payment and submitted to the restaurant to begin food preparation. Your restaurants benefit from an increased reach to larger groups, cultivation of repeat business, and maintenance of loyal customers.

What is the nutrition calculator?

The Lunchbox nutritional calculator is designed to evaluate information as customers navigate through the menu. The calculator adds items, calculates values like total calories and fat content, and displays them to the customer—allowing them to make a more informed decision. In addition, ingredients in menu items can be evaluated for possible allergic reactions.

What is the house account feature?

Our easy-to-use House Account feature allows you to manage accounts, run reports, bill invoices, and handle funds for each customer. Increase sales by extending credit to your most loyal customers with a click of a button. We’ve simplified account management in this feature so that promoting large orders is a breeze and businesses are attracted to order more often—resulting in an increased profit margin for you

What is an online ordering system for restaurants?

An online ordering system is the best way to let your customers order from you without needing to physically be in-store. Your customers now have the expectation that they should be able to order takeout from your restaurant online via a webpage or mobile app. If your restaurant doesn’t offer this, then you run the risk of losing a customer to another that does.

What software do restaurants use to take orders?

Restaurants use Lunchbox to create beautifully designed ordering apps and websites to send their online orders directly to their POS. Lunchbox then provides the ability to re-market to these guests via email, push notifications, or sms.

What are the types of order management?

Lunchbox consolidates orders from your app, site, as well as orders from third party marketplaces like Doordash and UberEats. Lunchbox brings all of your orders straight into your POS to let you be more efficient and focus on delivering a great guest experience.

What are the online ordering systems called?

Lunchbox offers two types of online ordering systems: Lunchbox 2.0 and Lunchbox SMB. Lunchbox SMB is built for 1-2 location restaurants who are looking to start taking online orders. Lunchbox 2.0 is the complete enterprise suite of ordering, marketing, and loyalty products for modern restaurants.

What are the different types of order processing?

Lunchbox aggregates orders through all touchpoints with your guests: web, app, kiosk, and third party marketplace apps.

Does Lunchbox offer curbside pickup?

Yes. Customers are automatically assigned available pickup slots for their orders, and the restaurant is notified when the customer arrives to pick up their food order, along with the slot to drop the order in. The slots can be any designated and labeled areas on shelves or tables, and different slots and slot labels can be configured in Lunchbox to match a particular store’s setup. This feature provides the functionality of a cubby/locker system, without the associated expense, is available for restaurants to use immediately and is also integrated with the POS.

How does curbside pickup with customer identification work?

The guest places order on any device; mobile phone, native app or desktop computer The guest arrives at location and based on restaurants settings, selects curbside check-in and enters information (parking slot number, make/model/color), Lunchbox creates a unique customer identification alert, then notifies the POS by either printing a ticket, displaying a message on the kitchen monitor or by using both methods. The order is then brought to the customer’s vehicle. This convenient check-in opportunity streamlines the process so that the customer does not have to call the restaurant upon arrival.

What time of reporting does Lunchbox offer?

Lunchbox connects everyone and everything with deeper business intelligence. Lunchbox provides a white label online food ordering system that delivers the data you need—and systems to deliver clarity to your bottom line. Reports include and are not limited to: Orders by store, state, or region, Performance insights for both corporate and store teams, catering orders versus regular orders, pickup versus delivery, order totals, item sales, and discount sales

Does Lunchbox offer delivery management?

Yes. Lunchbox provides comprehensive delivery management that lets you set the rules. For operations that provide delivery service to their customers, Lunchbox provides native delivery support with driver management and routing. There are three ways we define delivery, which can be used individually, or in conjunction with one another: Delivery map with map rules, Radius rules, and Zone rules. Any delivery fee you may charge is fully adjustable, both by dollar amount and percentage, and all rules you assign can have an adjustment.

What is an example of a delivery rule?

Your restaurant sets a rule based on the customer’s address being within a given radius of your location, and for all customers outside of that radius the rule requires that the minimum order amount be $15, with an additional $2 delivery charge added to the total. Lunchbox lets you easily set an exception to this rule, so that if you can waive the delivery fee for customers outside the radius established in your rule if they meet a certain requirement, such as different order total threshold. Best of all, there is no limit to how many rules and exceptions you can set, and they can vary across all your chain’s locations.

What is the call center feature?

The call center module provides a database that allows you to store customer information, such as addresses, phone numbers, past orders, credit card information, etc. to increase the ease of online ordering. The system also provides the ability to add new customers to the database, or look up past customers to access account information. You can also easily pre-order, edit an order, or cancel an order for call-in customers.

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