Lunchbox + NovaDine

Industry Insights

Jocelyn Chan

JUN 07, 2022


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Who is NovaDine?

If you haven’t heard, Lunchbox has officially acquired NovaDine, a complete end-to-end enterprise digital ordering solution for multi-unit restaurant chains. NovaDine has been around since 2007 and has been helping power online and mobile ordering, third party aggregation into the POS, catering, delivery, and apps for restaurants all across the United States. Some of their most prominent clients include Firehouse Subs, Torchy’s Tacos, and Steak & Shake. 

Lunchbox and NovaDine will enable restaurant operators to manage all digital guest experiences from a single operating system across the entire customer lifecycle. 

How does it benefit you?

Restaurant operators who opt into NovaDine will have access to many features for off-premise success.

Lunchbox Order Aggregation

Lunchbox Order Aggregation is an integration that lets operators consolidate all third-party marketplace orders (Doordash, Grubhub, EZcater, UberEats, Postmates, and Skip the Dishes) and pull all order information into your restaurant's POS system.

POS Integration

NovaDine can expertly integrate services with your existing POS, tying your POS, online ordering, and mobile presences together into a single solution. You get a full, secure, and seamless integration. 

Nutritional Calculator

This tool is designed to evaluate information as customers navigate through the menu. The calculator allows for easy management and editing of nutritional information values for all items. Ingredients in menu items can be evaluated for possible allergic reactions. Customers have the opportunity to make more informed decisions. 

House Account

The house account feature allows you to manage customer accounts, run reports, bill invoices, and extend credits to your most loyal customers. This has the ability to integrate with any loyalty provider, currently integrated with Punchh and Paytronix.

Delivery Management

Set your own delivery radius and make your own delivery rules with this feature that lets you customize your delivery zones. Say you wanted to waive the delivery fee for customers within your delivery radius. There are no limits to how many rules and exceptions you can set, and they can vary all across your chain’s locations. Tap into third-party services and allow them to fulfill your first-party orders. 

Owning Delivery Fleet

Manage your own delivery fleet instead of using a third party. You can designate which drivers handle specific delivery zones. You can also assign multiple orders to a single driver and create a delivery route that ensures the most efficient route. 

Enterprise Reporting

Use your customer data to your advantage and stay ahead of the competition. This reporting tool provides a complete view of your online presence and your performance. Understand your clients better, drive campaign performance, monitor your metrics, and boost your bottom line.

To learn more about how Lunchbox’s latest acquisition with NovaDine can benefit you – get in touch below.


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